At Soulhy, we stand behind the quality and craftsmanship of every product we offer. That’s why we’re proud to offer a lifetime warranty on all Soulhy products.

What does the warranty cover?

Our lifetime warranty covers product defects in materials and workmanship under normal use. If your item becomes damaged or stops functioning properly due to a manufacturing issue, we’ll replace it—no questions asked. A small fee of 30% (price of product) will apply to cover a part of the costs.

How long does the warranty last?

This warranty lasts forever! You are eligible to replace any product up to 2 times at any point in the future.

How do I request a replacement?

Simply contact our customer support team at support@soulhy.com with your order number and a photo of the issue. We’ll review your request and walk you through the quick replacement process.

We’re here to make sure your Soulhy experience remains seamless, reliable, and radiant—every step of the way.